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Frequently Asked Questions

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About PrepHero

We’re a meal plan delivery service designed to make dinnertime simple and delicious!
How do we do this? By delivering fresh, seasonal meals and ready to eat right to your
door, making it quick and easy for you to eat wholesome breakfast, lunch, dinner &amp;
snacks the entire household will love.
How does it work? You select your meals to create your perfect menu, and we’ll deliver
ready made meals. You’ll just need to reheat these delicious meals (don’t worry - it’s just
below 3 minutes).
We run a flexible subscription, so there’s no scary lock-in terms. And the best part? You
can manage your account on the go via our free PrepHero app. Just make sure any
changes are made before the deadline, which is 4:00 PM three business days prior to
your delivery.

So, what is PrepHero?

At PrepHero we're committed to reducing our packaging. To provide fresh, high quality
meals we do need to ensure some items are packaged, however, we have a
packaging reduction programme in place and since 2020 we've reduced the
packaging in the boxes by 20%.
This includes removing all black plastic, using sugar cane containers and we work with
industry bodies to explore ways that we can take advantage of innovations in
packaging.

How have you reduced the packaging?

We accept VISA, MasterCard, Apple Pay, Google Pay or even weekly installement via
Tabby.

What payment methods do you accept?

That's right, we have an app. Get inspired in the kitchen, manage your subscription,
update your meal selection or track your daily macro intake.
You can download the iOS or andriod app <a href="https://onelink.to/ane5vd" target="_blank">here</a>.

Do you have an App?

Yes, we do offer meal plans designed for families! To make things even better, each
family member referred to us can enjoy up to 1 week of free meals.
It's a great way to experience our meal plans and enjoy delicious, convenient meals
together.

Do you offer meal plans for family?

In your bag, you'll receive ready-made meals that are perfectly portioned and
macro-counted to fit your dietary needs. We won’t forget your cutlery for your
convenience, so you can enjoy your meal without any extra preparation.
We ensure that all meals are packed securely in an insulated cool bag with ice packs
to keep everything fresh upon arrival.

What's in the insulated cool bag?

Ofcourse, you can do that yourself on our PrepHero APP or even reach out to your
dedicated account manager &amp; they will align your delivery according to your
schedule.
Unsure of your account manager? <a href="tel:00971556378218" target="_blank">Click here</a>

Can I have my deliveries everyday?

You will be charged for your order based on our cut-off time, which is 4:00 PM, three
business days before your preferred start date.

When will I be charged?

Yes, of course. If you have not signed up yet we can share with you our sample menu
for your reference click <a href="tel:00971556378218" target="_blank">here</a>
If you are already a member once logged in to our app, you'll be able to view all the
meals in your plan at the bottom of the page select ‘menu’. These meals have either
been selected by you or pre-selected using your chosen menu preference. You can
navigate between weeks using the arrows on both sides at the top of the page. To
update your 'Menu Preference', just click on a meal and select your preferred option
from the substitute menu.

Can I see my meals and what's coming up?

Packaging improvements have always been a priority to our operations team. The
balance we always strive for is between the amount of packaging and the need to
maintain food quality and safety (thereby reducing food waste).

Can I recycle my packaging?

The price of your meal plan will depend on the package you select as well as duration.
Our delivery is free across UAE so you don’t need to worry about that we’ve got you
covered!

How much will I be charged?

Yes! Our next four week's menus are available all you need to do is reach out to our
health advisors and they will assist you right away, regardless of whether you have a
subscription with us or not.

Can I view the menu before I've signed up?

EDITING & MANAGING MY ACCOUNT

Click on the button below to view your menu, where you can select your meals up to
four weeks in advance.
You'll be able to view all the meals in your plan at the bottom of the page select
‘menu’. These meals have either been selected by you or pre-selected using your
chosen menu preference. You can navigate between weeks using the arrows on both
sides at the top of the page. To update your 'Menu Preference', just click on a meal
and select your preferred option from the substitute menu.
Remember to make changes to your upcoming order before the deadline, which is
4:00 PM, three business days prior to your delivery.

How do I select my meals?

You can reach out to your dedicated account manager &amp; they will update your email
address right away!
Unsure of your account manager? Click <a href="tel:00971556378218" target="_blank">here</a>

How do I update my email address?

Click <a href="https://onelink.to/ane5vd" target="_blank">here</a> to login to your PrepHero account, just drop in your registered number and
type in the otp received.
TIP: If you followed this link and can't see a log in page, you may already be logged in!
Check the top-left corner of the page for your name.
*our app is currently limited to subscribers only.

How do I login to my PrepHero account?

We'd love to have you back! Click <a href="tel:00971556378218" target="_blank">here</a> and we will get someone from our team
activated that right away!. Please check all your details are correct and don’t forget to
make changes to your upcoming order before the deadline, which is 4:00 PM, three
business days prior to your delivery.

How can I reactivate my subscription?

If something has gone wrong with your deliveries,<a href="tel:00971556378218" target="_blank"> please chat with us</a>.
Remember any changes to your subscription must be made by the deadline, which is
4:00 PM, three business days prior to your delivery.

How to cancel your subscription

You can change the meals for your first order by clicking on the button below and
logging in, just make sure any changes are made prior to the deadline, which is 4:00
PM, three business days prior to your delivery.
Any other changes (such as delivery changes or cancellations) must be requested by
contacting us. <a href="tel:00971556378218" target="_blank">chat with us.</a>

Can I change my first order?

All changes (including meal swaps, skipping deliveries, changing your meal plan and
cancelling your subscription) need to be made by the deadline, which is 4:00 PM, three
business days prior to your delivery.
This is so we can give our suppliers &amp; operations enough notice to provide us with the
exact quantities we need. We try to reduce food waste as much as possible, so we
need the deadline to make this happen.

Is there a deadline for making changes to my order?

To enable you to order from us, we will create a customer account for you after your
registration. In order to protect your customer account from access by third parties, we
store your details, making your account only accessible by you, with your login details.
In order for us to deliver the boxes to your door, we store your contact data, order and
delivery time, and payment information.
PrepHero values your privacy, for more information about how PrepHero processes your
personal data please see our privacy policy.
If you would prefer we did not have this information, you can request for it to be erased
by contacting hello@myprephero.com. This process of erasure can take up to 30 days,
but we can assure you that we will no longer keep any of your details or contact you in
the future.

How do PrepHero hold my data?

Yes, you're in complete control of the number of meals you will receive each week. We
currently cater for 1, 2, 3, 4 or 5 meals per day.
Don't forget to make changes to your upcoming order before the deadline, which is
4:00 PM, three business days prior to your delivery.

Can I change the number of meals in my plan?

Delivery

PrepHero delivers all acoss UAE, each area has a timeslot in which we adhere to, check
our delivery page to check out the time slots we deliver to in your area!

Where do you deliver?

Yes, you can skip deliveries as many times as you want. Download the app and click
‘menu’, selected the day you wish to skip and you will see a switch to the right where
you can toggle your deliveries on &amp; off.
Remember to update your account by the deadline, which is 4:00 PM, three business
days prior to your delivery.
Changed your mind? You can also unskip a delivery by following the same steps
above, as long as you do so by the deadline.

Can I skip a delivery?

We're sorry, after the deadline has passed we're unable to cancel or change your
order. This deadline is in place to ensure PrepHero is responsible from a food waste and
sourcing perspective.
If you're not able to receive your meal plan we'd encourage you to gift it to a friend or
family member.

Can I change or cancel a delivery if the deadline has passed?

Before reaching out to us, please double check your meal selection for the week, using
the PrepHero app, under the ‘menu’ tab.
If you've checked this and did receive the incorrect meals, please contact us. It's
important that we are aware of these issues so we can make it up to you and ensure
this doesn't happen again. <a href="tel:00971556378218" target="_blank">Chat with us</a>.

I've not received the meals I was expecting

Ofcourse, <a href="tel:00971556378218" target="_blank">Chat with us.</a>
Remember to make any changes to your account by the deadline, which is 4:00 PM,
three business days prior to your delivery.

Can I change my delivery window?

To update your delivery address, including your delivery instructions, <a href="tel:00971556378218" target="_blank">Chat with us.</a>
Remember to make any changes to your account by the deadline, which is 4:00 PM,
three business days prior to your delivery.

How do I update my delivery address?

Yes! Unlike some others, we do offer the option for one-off orders. Additionally, our
flexible subscription service allows you to skip weeks or deactivate your subscription at
any time if you aren’t ready for monthly deliveries. You can also adjust the frequency of
your deliveries to suit your needs.
Just make sure any changes to your account by the deadline, which is 4:00 PM, three
business days prior to your delivery.

Do you offer one off orders?

To check which day your delivery is scheduled for, click the menu on the bottom of
your app and you will see a black dot under the days in which you have an active
delivery for the day.

When will my meal plan be delivered?

We're really sorry to hear your box arrived damaged. Please <a href="tel:00971556378218" target="_blank">Chat with us</a> so we can
report this and make it up to you.
If you can, we'd really appreciate you providing photos of the damage. This is very
useful for us as we try to prevent this happening again.

My meal plan arrived damaged

Yes we do, after choosing your meals for the week if you feel you need an extra snack
or meal to reach your calorie count we can do that! Just note that this meal would be
an addition and therefore limited to selection from our substitute, however our nutrition
team is geared up to make sure it’s fit for you!

Can I add any extras to my meals?

There may be some changes to your delivery day over National Holiday weekends.
Please make sure you check your emails and account for any updates.
We do everything we can to ensure that our deliveries are not affected but if we
foresee any disruptions, we will let you know.

What happens to deliveries over national holidays?

We're sorry to hear that.
First, please double check your meal plan bag.
If it looks like a meal is still missing or packed incorrectly, please let us know so we can
make this right. <a href="tel:00971556378218" target="_blank">Chat with us</a>

I have a missing meal

For most of our delivery slots, we operate a leave safe policy which means our delivery
drivers will follow the delivery instructions that you have specified. All of our meal plan
bags contain insulation and ice packs to keep your ingredients fresh, just make sure you
pop the meals in the fridge as soon as you can.
If you'd like to update your delivery instructions, please inform your account manager,
just make sure your changes are made by the deadline, which is 4:00 PM, three business
days prior to your delivery.
Top tips for your delivery instructions:<ul><li>Phone numbers are not an effective delivery instruction as not all of our drivers
carry mobile phones and we cannot guarantee the driver will call you. </li><li>The drop zone must be accessible (no code required) and free from animals and
obstructions. </li><li>The driver can use their discretion to leave your meal bag in a place they deem
to be safe if your delivery instructions are not adequate. </li><li>Please note, if you have selected a three hour delivery slot, we can only deliver
within the timeslot and not a specific timing.</li></ul>

What if I'm not home for my delivery?

Check your delivery time slot as your meal plan can arrive at any time within this
window. Please keep an eye out for any SMS or email updates we or your courier may
provide about your delivery.
If it looks like your delivery is still missing, please let us know so we can make this right.
<a href="tel:00971556378218" target="_blank">Chat with us</a>

My meal plan hasn't arrived as expected, what do I do?

Absolutely, delivery is on us! No hidden fees, no surprises. Just delicious meals delivered
straight to your door.

Is there a delivery fee?

PAYMENT & BILLING

Shortly after you've completed signing up to our subscription service you'll receive both
a confirmation and welcome email from us.
We'll tell you what you've signed up for, the date your first delivery is scheduled and
everything you need to know about managing your PrepHero subscription!
Not received your information? Check your email address is correct or <a href="tel:00971556378218" target="_blank">Chat with us</a> if
you still need help.

How do I know my order has gone through?

Sometimes, you may see what looks like two payments for the same transaction. When
we process your payment, a pending transaction can appear on your statement. This is
what's called a 'shadow payment' where your bank is authorising the payment.
If you have been charged for both transactions, please contact us. <a href="tel:00971556378218" target="_blank">Chat with us</a>

Why have I been charged the same amount twice?

If you'd like us to send you an invoice, simply inform your account manager or <a href="tel:00971556378218" target="_blank">Chatwith us </a>we'll email it over to you.

Can I see my order history and view my invoices?

SIGNING UP

By gathering some key details before you start, we can provide a truly bespoke service
tailored just for you. Plus, we need your contact information to ensure your meals are
delivered at a time that suits you best.

Why do I need to sign up?

Simply <a href="https://myprephero.com/sign-up" target="_blank">click here</a> and complete the 2-minute sign-up form. For additional support, <a href="tel:00971556378218" target="_blank">Chat with us</a> or email hello@myprephero.com to get help from a member of the PrepHero
team.

Where do I sign up?

We can start your plan in as little as three business days. If you prefer to have a nutrition
consultation, your plan will begin around three business days after your initial
appointment with a PrepHero nutritionist.

When can I start?

When you sign up for a PrepHero meal plan there are minimal commitments you can
go as low as 5 days subscription.
You can also choose how many days a week you’d like your deliveries:
5 days a week
6 days a week
7 days a week

How long does a meal plan last?

At PrepHero, we offer a variety of goal-based plans to help you achieve your desired
results, whether it's losing weight, gaining muscle, or maintaining your current weight.
Our lifestyle plans include options such as vegetarian, pescatarian, and postpartum. We also provide health-conscious meal plans for specific needs like PCOS, diabetes,
dairy-free, and gluten-free diets. Additionally, we have an "On-the-Go" plan perfect for
busy professionals looking for a convenient business lunch option.

What meal plans do you offer?

Yes, we do! PrepHero offers a range of dietary plans to cater to specific needs. Our
options include vegetarian, pescatarian, postpartum, PCOS-friendly, diabetic-friendly,
dairy-free, and gluten-free meal plans. We ensure that everyone can find a plan that
suits their dietary requirements and lifestyle.

Do you have specific dietary plans?

At PrepHero, we offer flexible payment options to suit your needs. You can choose to
pay in full or opt for convenient weekly installments. Just select the payment plan that
works best for you at checkout.

Do I need to pay in full, or can I pay in installments?

At PrepHero, our meal plans are designed to fit your needs, ranging from as low as 1
meal and 1 snack per day to up to 3 meals and 2 snacks per day. Choose the plan that
best suits your lifestyle and goals!

How many meals will I receive?

The AED 200 deposit covers the cost of the chiller bag and ice packs we use to deliver
your meals fresh and at the perfect temperature. It ensures that we can provide you
with the highest quality service. If the chiller bag and ice packs are not returned, the
deposit helps cover their replacement costs.

Why do I have to pay a AED 200 deposit?

Heating up your meals is easy! Simply follow these steps:
<ol><li>Microwave: Our sugar cane containers are microwave-safe—just make sure to
remove the lid and any sauce containers inside before microwaving. Follow the
heating instructions on the label, or until heated through. Stir halfway through for
even heating.
</li><li>Oven: Preheat your oven to 180°C (350°F). Transfer your meal to an oven-safe
dish, cover with foil, and heat for 15-20 minutes, or until hot.
</li><li>Stovetop: Heat your meal in a pan over medium heat, stirring occasionally until
thoroughly heated.
</li></ol>For best results, follow any specific heating instructions provided with your meal related
to microwave. Enjoy your delicious, ready-to-eat meal!

How do I heat up my meals?

MEALS & VARIETY

Nutritional information can be found directly on each meal or throughout the app, just
select the meal you want the nutritional information for and then click on it to see full
details of the meal. Please <a href="https://onelink.to/ane5vd" target="_blank">click here</a> and log in to reach your weekly menu page
where you can select meals.

Where can I find the nutritional information?

All of our meat and poultry is farm assured and our supplying farms undergo regular
animal welfare audits. We source our ingredients from committed suppliers who must
pass through a Supplier Approval Process before supplying PrepHero.
We only accept products from suppliers that hold certification from the leading
auditing standards and we maintain close relationships, to ensure that the ingredients
we supply to you are of the highest possible quality and the perfect fit for our delicious
meals.

How is your meat and poultry sourced?

PrepHero has a variety of recipes that could potentially contain an allergen. Ingredients
are stored separately in order to minimise cross-contamination.
Meals pass through various checks at PrepHero before they reach to you sealed in the
packages, however, there is a small chance of cross-contamination so we cannot
guarantee that a recipe is free of a particular allergen.
At the moment we highlight specific ingredients that contain one or more of the major
allergens for clients.

Where can I find a list of allergens?

All of our allergens are labelled on our upcoming meals and our app so you can see
exactly what’s going into your meals to make your meal choice.
However, as our kitchen team and packing team handle such a wide range of
ingredients, we cannot guarantee that no traces of other allergens may be present.

Do you cater for allergies and dietary requirements?

Some of our suppliers are certified organic, but the most important factor to us when
sourcing ingredients is that we work with specialist suppliers who engage in sustainable
practices, and that we focus on flavour, making sure we bring you the most delicious
meals possible.

Are the ingredients organic?

As a general rule, our measl always have an expiry date of at least three days from the
date of delivery. Other ingredients' freshness can vary but are all designed to last the
duration mentioned on the labels.

How long do your measl stay fresh?

VOUCHERS & PROMOCODES

Add in your promo code under 'promo code' and then follow the steps. Alternatively, if
you have any questions related specifically to our promo codes <a href="tel:00971556378218" target="_blank">click here</a> and reach
out to our team right away.
Make sure any changes to your account by the deadline, which is 4:00 PM, three
business days prior to your delivery.

How do I redeem my PrepHero promo codes?

We offer a rewarding referral scheme for new customers to use towards their first
PrepHero Meal Plan.
Our referral program allows you to get up to 1 week of free meals once your friend of
family sign up as well as they get 3 days free added on their plan as they join. it's a
win-win.
<a href="tel:00971556378218" target="_blank">Start referring.</a>

Can I send vouchers to my friends and family?

Firstly, it’s always good to double check your offer to see if it’s for existing or new
customers. Are you a first time customer or have you set up a subscription with us
before? A lot of our vouchers apply to first time customers only.
Pre sign up: When you are at the checkout, you'll see a green notification bar at the
top of the page, confirming your voucher has been applied. You can also check your
order total on the right hand side to verify a discount has been applied to the amount
due.
Existing customer: You can always check directly with your account manager to ensure
the offer applied to your renewal.

Has my voucher applied?

Firstly, make sure you've read the T&amp;Cs on the specific voucher you have received. Are
you a first time customer or have you set up a subscription with us before? A lot of our
vouchers apply to first time customers only.
We would also recommend some basic troubleshooting. If you can, use Google
Chrome as your browser and try again using an incognito window.
If you’re still having trouble, please get in touch with us and we can apply your voucher
code for you. <a href="tel:00971556378218" target="_blank">Click here to get in tocuh.</a>

My voucher code isn't working

THE PREPHERO APP

In the menu page; Select the date you would like to make changes to
Make sure any changes to your account by the deadline, which is 4:00 PM, three
business days prior to your delivery.

How to manage a delivery

<ol><li>Click on Menu</li><li> Toggle on the delivery button
</li></ol>Make sure any changes to your account by the deadline, which is 4:00 PM, three
business days prior to your delivery.

How to Resume the subscription plan

If you are looking to update your meal preference please reach out to your Account
Manager to carefully re-amend your menu based on your updated list &amp; add your new
ingredients dislikes / allergens
Make sure any changes to your account by the deadline, which is 4:00 PM, three
business days prior to your delivery.

How to change\add ingredient warnings

You are already a few steps away just click <a href="http://www.myprephero.com/sign-up" target="_blank">get started</a>!

How to Join PrepHero's Family?

<a href="https://onelink.to/ane5vd" target="_blank">Click here</a> to download our app and view your menu, where you can select your meals
up to four weeks in advance.
You'll be able to view all the meals in your plan at the bottom of the page select
‘menu’. These meals have either been selected by you or pre-selected using your
chosen menu preference. You can navigate between weeks using the arrows on both
sides at the top of the page. To update your 'Menu Preference', just click on a meal
and select your preferred option from the substitute menu.
Remember to make changes to your upcoming order before the deadline, which is
4:00 PM, three business days prior to your delivery.

How do I skip a delivery?

Having trouble with your PrepHero App? Before doing anything else, check for any
updates in your App store. Alternatively, try rebooting your device. If you are still
experiencing issues, the next step would be to try deleting the app and reinstalling it.
If you're still having trouble, please <a href="tel:00971556378218" target="_blank">chat with us</a> - we're here to help you manage your
subscription.

What should I do if my App is not working?

SOCIAL RESPONSIBILITY

At PrepHero, we prioritize eco-friendly practices by using biodegradable containers and
cutlery. Our insulated bags come with reusable ice packs, keeping your meals fresh
while reducing plastic waste.

How does PrepHero contribute to environmental sustainability?

We are committed to supporting local farmers and suppliers by sourcing our ingredients
locally whenever possible. This helps boost the local economy and ensures fresh,
high-quality produce for our meals.

What initiatives do you have to support the local community?

We ensure fair labor practices by providing our employees with safe working conditions
and opportunities for growth and development within the company.

How does PrepHero ensure fair labor practices?

We carefully plan our meal production to minimize food waste. Any surplus food is
donated to local charities and food banks to support those in need.

What steps are you taking to reduce food waste?

We promote health and wellness by providing nutritious, balanced meals that cater to
various dietary needs. Additionally, we engage in community outreach programs to
educate people on the benefits of healthy eating.

How does PrepHero promote health and wellness in the community?

Our packaging is designed to be eco-friendly. We encourage our customers to recycle
and properly dispose of packaging materials to minimize environmental impact.

How do you handle packaging waste?

We aim to continuously improve our sustainability practices, support more community
initiatives, and increase our efforts in reducing our carbon footprint. We are committed
to making a positive impact on both society and the environment.

What are your future goals for social responsibility?

FOOD SAFETY

Our kitchen is equipped with a camera control system to monitor food safety practices
and ensure the highest standards are consistently met.

How do you ensure food safety in your kitchen?

Yes, we have designated sections for each type of protein to prevent
cross-contamination and maintain the integrity of our ingredients.

Do you have designated sections for different types of food?

We maintain food storage at the correct temperatures and conditions to ensure all
ingredients remain fresh and safe to consume.

How do you maintain food storage?

Our staff adheres to strict hygiene protocols, including regular hand washing and
sanitization, to maintain a clean and safe food preparation environment.

What hygiene practices do your staff follow?

Yes, our kitchen staff are required to wear protective gear, including gloves and
hairnets, to prevent contamination.

Are your kitchen staff required to wear protective gear?

Our kitchen is sanitized on a regular basis to ensure a clean and safe environment for
food preparation.

How often is the kitchen sanitized?

We thoroughly wash all fruits and vegetables to remove any dirt, pesticides, or
contaminants before use.

How do you handle fruits and vegetables?

We keep raw food properly chilled to prevent bacterial growth and ensure it remains
safe for consumption.

How do you store raw food?

Weight Loss FAQ

The ‘Weight Loss’ meal plan is designed to help you lose weight with balanced,
calorie-controlled meals.

What’s the ‘Weight Loss’ meal plan?

This plan supports your weight loss goals by offering nutritious and satisfying meals that
make it easier to stick to a healthy eating routine.

Why the ‘Weight Loss’ meal plan?

Our meals are made with fresh, high-quality ingredients and are low in calories but rich
in essential nutrients.

How are the meals in the ‘Weight Loss’ plan prepared?

Yes, you can customize the meal plan to fit your dietary preferences and restrictions.

Can I customize the ‘Weight Loss’ meal plan?

Results vary, but many people start noticing positive changes within a few weeks of
following the plan consistently.

How quickly can I expect to see results with the ‘Weight Loss’ meal plan?

Calorie Control FAQ

The Calorie Control Meal Plan is designed to help you manage your daily calorie intake
with balanced and portion-controlled meals.

What is the Calorie Control Meal Plan?

By controlling portion sizes and calorie content, the plan helps you avoid overeating
and maintain a consistent calorie intake, which is essential for weight management
and overall health.

How does the Calorie Control Meal Plan help with weight management?

The plan includes a variety of meals made with fresh, high-quality ingredients. Each
meal is carefully crafted to provide the right balance of proteins, carbohydrates, and
fats while keeping calories in check.

What types of meals are included in the Calorie Control Meal Plan?

Yes, the Calorie Control Meal Plan can be customized to accommodate various dietary
needs and preferences, such as vegetarian, gluten-free, or dairy-free options.

Are there options for special dietary needs in the Calorie Control Meal Plan?

You can monitor your progress by keeping track of your daily calorie intake and noting
any changes in your weight or health metrics. Consistency with the meal plan often
leads to noticeable results in a few weeks.

How can I monitor my progress with the Calorie Control Meal Plan?

Muscle Gain FAQ

The Muscle Gain Meal Plan is designed to support muscle growth by providing
high-protein, nutrient-dense meals that fuel your workouts and recovery.

What is the Muscle Gain Meal Plan?

The plan includes meals rich in protein and essential nutrients, which are crucial for
muscle repair and growth. It also ensures you get the right amount of calories to support
your training and recovery.

How does the Muscle Gain Meal Plan help build muscle?

The plan features a variety of high-protein meals, including lean meats, fish,
plant-based proteins, whole grains, and nutrient-rich vegetables, all designed to
support muscle growth.

Frequently Asked Questions

Action buttons to help yourself

choose my meals

change delivery address

change delivery day

update payment details

edit delivery

update email / number

redeem discount

get started

About PrepHero

EDITING & MANAGING MY ACCOUNT

Delivery

PAYMENT & BILLING

SIGNING UP

MEALS & VARIETY

VOUCHERS & PROMOCODES

THE PREPHERO APP

SOCIAL RESPONSIBILITY

FOOD SAFETY

Weight Loss FAQ

Calorie Control FAQ

Muscle Gain FAQ

Mums Plan FAQ

Vegetarian FAQs

Pescatarian FAQs

PCOS FAQ

Diabetic FAQs

Gluten Free FAQs

Dairy Free FAQs

Business Lunch

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